Pramerica Life Insurance is committed to deliver a positive customer experience for our policy holders all the time. The companyÆs Grievance Redressal Process is designed as a simple and transparent medium through which a customer could get their concerns resolved.
Customers could raise a concern with the company about their policies through any of the below touch points:
Branch: We are present across the length and breadth of the country in over 140 locations. Customers could walk into any Pramerica Life Branches nearest to them and submit a letter duly signed by the policy holder. Our friendly Customer Service Representative would be happy to assist. In case the customer would like to take up the concern to a higher authority, the customer could approach the Grievance Redressal Officer of the branch. The name and contact details of the Grievance Redressal Officer of the branch is displayed in the branch notice board as well as it could be found in our website www.pramericalife.in
Courier: If the Customers find it inconvenient to visit a branch, alternatively they could send their letters through courier to any of the Pramerica Life Insurance branches. The branch addresses are easy to find in our website www.pramericalife.in
E-mail: For customers who have registered their email id with us, we also provide the facility to raise a concern through email to firstname.lastname@example.org from their registered email id.
Helpline: For any queries or concerns, Customers may also call the Toll-Free Customer Service Helpline No. 1800-102-7070. The Customer Service Helpline is operational between 9:30 am to 6:30 pm Monday thru Saturday.
IGMS: IRDAI, the Insurance Regulatory Body also provides a facility to register customer concerns on their Integrated Grievance Management System. The details could be found in our website www.pramericalife.in
A customer could expect responses from the company within the below mentioned turnaround time.
Receive an acknowledgement - 3 days
Resolve a Grievance - 15 days