• Products covering war and warlike situations:

    Differentiated products and service agreements for the forces which cover circumstances like conventional war, low intensity conflict, counter insurgency, disaster management, internal security duties, training and exercises etc

    (6th / 7th) Pay Commission Revisions:

    The Life Cover is commensurate with revision in pay scale as per (6th / 7th) Pay Commission, and covers all possible gaps identified in financial planning

  • Medical Underwriting as per DGMS Medical Grid :

    Higher non-medical limits basis latest AME and PME reports. DGMS Medical Order on SHAPE Classification incorporated as part of the medical underwriting.

    Faster Claim Processing :

    Fastest Claim Settlement basis intimation from Unit /Nok. PLIL demonstrates Agility with a claim settlement ratio above 98% , record turnaround time of less than 7 days for Claims Processing (Upon receiving complete documents from the nominee) along with a dedicated app for claims intimation.


  • Veterans Engagement Programme:

    Prahri has been actively engaged in skilling and providing job opportunities to veterans and dependents through various engagement programs with support from Indian Army.

    Prahri is proud to have more than 1200 (950 veterans and approximately 250 dependents working with PLIL currently.


    Policy Confirmation Calls: (Pre login verification call)

    All Customers are called before policy login to reconfirm contact details for timely servicing.

  • Welcome Calls: (Post issuance verification call)

    All customers are called post policy pack delivery to welcome them to the Prahri family and solicit feedback on their on-boarding process with PLIL.

    We Stay Connected:

    • 135 PLIL Offices near or inside cantonments at 78 Locations

    • The policy bonds are delivered at the desired address with option to download digital copy as well.

    • Regular Service Camps irrespective of the new place of postings.

    • Dedicated team of veterans to understand the customer segment.

    • Helpline for Customers : 1860 500 7070 (Local Charges Apply) (Monday - Saturday, 9 :30 AM to 6:30 PM)

    • SMS updates sent to Policyholders

    • M-Sampark App: Policy App available on Android phones to facilitate access to policy details with a touch of a button


* As on November 2014