Please provide a copy of the legal heir certificate for us to process the claim.

• Visit the nearest Pramerica Life branch
• Talk to your Pramerica Life Insurance representative

You can submit the claim-related documents to us at any of our Pramerica Life branches. You may find list of branches in the Locate Us section of our website.

Claims are examined and settled by the company basis details present in the documents submitted by you. Hence, it is advisable to provide complete details and all documentation to us for faster and smoother claims processing.

In addition to the listed documents, we may call for additional documents if a need arises.

You will receive a letter from us on your communication address as soon as we decide on the claim.

As per IRDAI circular no. IRDA/FA/CIR/GLD/056/02/2014 dated February 13, 2014, all payouts made to customers need to be in the electronic form. Hence, we will disburse claim payments through NEFT.

As per IRDAI (Insurance Regulatory Development Authority of India), the insurance company is required to settle a claim within 30 days of receipt of all requirements. However, if the claim warrants further verification, the Company should complete its procedures within 120 days from receipt of written intimation of the claim. If the Company settles the claim beyond 120 days period, interest is payable by the Company on the claim amount. The interest is payable only where the claimant has submitted all the requirements. Further, rate and period of interest are decided as per IRDAI guidelines.